One week later, back to get the dressing removed & not so full of praise.2 1/2 hours, no explanation, staff leaving for their lunch & fellow suffers getting tetchy.
The adage ' keep in touch', tell the punter what to expect would have gone down well. A monotone half apology right at the end did not cut the mustard.
NHS is good, UHNS brilliant, but sometimes its the small things, ' words , 'which make the difference. Must be getting better, getting feisty...
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